Refund & Cancellation Policy
Last updated: 21 September 2026
EH Equestrian Coaching understands that plans can sometimes change. This policy explains what happens if you need to cancel a booking or if EH Equestrian Coaching needs to cancel a service.
Client cancellations
Cancellation notice is calculated from the scheduled start time of your booking.
48 hours or more before your booking
You may cancel your booking and receive a full refund.
Between 24 and 48 hours before your booking
You will receive a 50% refund of the amount paid for the cancelled service.
Less than 24 hours before your booking
The booking is non-refundable.
Where EH Equestrian Coaching is able to rebook the cancelled appointment or otherwise materially reduce the loss resulting from the cancellation, any cancellation amount retained may be reduced accordingly.
No-shows
If you do not attend your booking, are unavailable when EH Equestrian Coaching arrives at the agreed location, or otherwise fail to provide access necessary for the booked service to take place, this will normally be treated as a no-show.
No-shows are non-refundable.
Rescheduling
Where you give 48 hours or more notice, you may request to move your booking to another available date or time instead of cancelling.
Requests to reschedule within 48 hours of the booking may be treated in the same way as a cancellation under the timeframes above.
All rescheduled appointments are subject to availability.
Cancellations by EH Equestrian Coaching
Occasionally, EH Equestrian Coaching may need to cancel or rearrange a booking due to illness, unsafe conditions, severe weather, horse-welfare concerns, travel disruption or another circumstance that makes providing the service unsafe or impractical.
If EH Equestrian Coaching cancels your booking, you may choose either:
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to reschedule the service at no additional charge, or
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to receive a full refund of the amount paid for the cancelled service.
Weather and horse welfare
Equestrian activities can be affected by weather, ground conditions and the health or welfare of the horse.
Safety and horse welfare will always take priority. Where possible, EH Equestrian Coaching will discuss suitable alternatives with you, which may include adapting the session, changing the activity or rearranging the booking.
If EH Equestrian Coaching determines that a service cannot safely go ahead and cancels it, the client will be entitled to reschedule or receive a full refund.
Bespoke and competition bookings
Competition-day support, holiday horse care and other bespoke services may reserve a substantial amount of diary time.
Any additional cancellation conditions applying to a bespoke booking will be made clear to you before the booking is confirmed. Unless separate conditions have been expressly agreed, the standard cancellation periods above will apply.
Refunds
Approved refunds will normally be returned using the original payment method.
The time taken for the money to appear in your account may depend on your bank or payment provider.
Statutory rights
Nothing in this Refund & Cancellation Policy limits or excludes any rights you have under UK consumer law.
Where you have a statutory right to cancel a contract or receive a refund that provides greater protection than this policy, your statutory rights will apply.
Cancellation terms must remain fair and should not allow a business to retain a disproportionate amount compared with the loss caused by the cancellation.
Contact
If you need to cancel or rearrange a booking, please contact EH Equestrian Coaching as soon as possible.